FAQs
Frequently asked questions
Find quick answers about bookings, lift passes, equipment and your lesson day. If you cannot find what you need, we are just a message away.
Need help?
Get in touch
If your question is urgent or you prefer to speak with the team, choose the channel that suits you best.
Common questions
Everything you need to know
We have grouped questions by topic so you can find what you need faster.
Bookings & prices
How to book, what is included and general conditions.
How do I book my lesson?
On the website: add lessons to your cart at /reserva, pick dates and participants, and send your request by email. You can also write to explora.sclub@gmail.com or call us at +34 660 262 790.
Do prices include VAT?
Yes, all prices include VAT.
What is the minimum age for lessons?
Lessons with an instructor: children from 3 years old. Maximum 8 participants per session.
What is the maximum number of participants per lesson?
Maximum 8 participants per lesson to ensure quality and personalised attention.
What is and isn't included in the lesson price?
Includes instruction with a qualified instructor. Does not include lift pass or ski, snowboard or telemark equipment. Lift passes are purchased separately at Plaza de Andalucía or sierranevada.es.
Before you go up
Lift pass, equipment, helmet and how to reach the meeting point.
Do I need to buy a lift pass for the lessons?
Yes. Cetursa sells lift passes at Plaza de Andalucía and at www.sierranevada.es. We also recommend paying the accident insurance fee.
Do I need ski, snowboard or telemark equipment?
Yes. You can bring your own (skis, poles, board, bindings, gloves, goggles, technical clothing, sun protection) or rent at the resort. Instructors can advise you with no obligation. We also offer full equipment management.
Is a helmet mandatory?
It is not mandatory, but Explora School & Club recommends wearing one.
Where is the meeting point?
Explora School & Club at Sierra Nevada ski resort — official location on Google Maps. Your instructor wears the Explora uniform. Full-Day: pick-up and drop-off on request; for other formats, subject to availability.
How do I get to Explora School & Club in Sierra Nevada?
We are at Sierra Nevada ski resort (postal code 18196). Official meeting point: Explora School & Club — see the exact location on Google Maps or on the Getting here page.
On lesson day
Changes, schedules, languages and what to do if plans shift.
What happens if the resort closes?
If Cetursa closes the resort mandatorily, the lesson will be cancelled and you will receive a full refund. If opening is delayed, the lesson will start one hour after the official opening time, giving you enough time to reach the meeting point. Whatever happens, we will do our best to rearrange the session so you can make the most of your time on the snow.
What happens if I arrive late?
With a justified reason, lost time can be recovered if the instructor has availability.
What languages are lessons taught in?
Lessons and customer service are available in Spanish and English.
Cannot find your answer?
Write to us and we will help with your booking, equipment or any detail about your day on the snow.